Supplemental offers a complete range of post-installation support services to ensure successful implementation and broad-based organizational usage of its BI Kits and customized solutions. These services include:
CONSULTING
Supplemental offers expert consulting services to help you address your specific organizational challenges. Specialized consulting services are provided in the following areas through our network of development partners as well as through our internal technical team:
- Customized Business Intelligence solutions
- Integration of 3rd party data with internal operational databases in a BI solution (e.g., government economic data, weather forecast data, commodity prices, etc.)
- Supply chain optimization
- Performance reporting process and design
- End-to-end implementation support
Contact Supplemental for more information.
TRAINING
End-user training for Supplemental’s BI Kits is provided through a series of brief
online tutorials. The BI Kits are designed with an intuitive graphic interface and
authoring logic, which reduces the amount of formal training required by most users.
Supplemental is pleased to accommodate specific customer training requirements to
ensure a successful and broad-based adoption of its BI Tools across the organization.
Contact Supplemental for more information on customized training
services.
SUPPORT
Supplemental offers post-installation support through our internal technical team and
our global network of support partners. Customers can access Supplemental’s support
resources in several convenient ways:
- Online Knowledge Base – provides answers to Frequently Asked Questions and downloadable technical information about our products
- Telephone support – to reach one of our technical specialists to discuss your specific issue or report a problem
- Email support – Report a problem or discuss your situation with a Supplemental development expert
Products